Support

Got stuck, found a bug, or have a question about Ascend? You're in the right place.

Direct email: berkdemirok@icloud.com

We typically respond within 1–2 business days.

Frequently Asked Questions

I subscribed but Premium isn't active.

Open the app → Settings → tap "Restore Purchases". If it still doesn't activate, sign out and back in, then try again. If the issue persists, email us with your Apple ID order number.

I want to cancel my subscription.

Subscriptions are managed by Apple. Open Settings → tap your Apple ID → Subscriptions → Ascend → Cancel. The cancellation takes effect at the end of the current billing period; you keep Premium until then.

I lost my streak — can it be restored?

Premium users have 12 streak repair tokens per year that auto-save a missed day. If you lost a streak more than 1 day ago without tokens available, the streak cannot be restored — but you can start a new one immediately.

How do I delete my account?

In the app → Settings → "Delete Account" → confirm. This permanently deletes your account, cloud data, and unlinks any active subscription from your account. The action is immediate and cannot be undone.

Lessons aren't playing audio.

The "Listen" button uses your device's built-in voice. Make sure your phone isn't on silent mode and that media volume is up. iOS uses different volume controls for ringer vs. media — check the side buttons while a lesson is open.

The app crashed or is acting strange.

Force-quit (swipe up from the App Switcher), then reopen. If it keeps crashing, restart your iPhone, then update Ascend in the App Store if there's a newer version. Persistent issues — please email us.

Are reflections / voice journals shared?

No. Reflections you write or record stay on your device and (if signed in) sync only to your private cloud account on Supabase. They are never shown to other users, never used for training models, never sold to advertisers.

Why does the leaderboard show "monk_1234" and not my name?

By design. The leaderboard is anonymous — every user gets a random handle (monk_xxxx) to protect your real identity. We never display real names, emails, or any personal info on the leaderboard.

Subscription Information

Ascend offers two auto-renewable subscriptions:

Monthly: ₺149.99 per month, with a 7-day free trial for new subscribers.
Yearly: ₺999.99 per year (≈₺83.33/month), with a 7-day free trial for new subscribers.

Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Payment is charged to your Apple ID account at confirmation of purchase. You can manage and cancel subscriptions in your Apple ID account settings.

For full details see our Terms of Use and Privacy Policy.

Bug Reports

Found a bug? When you email us, please include:

Your iPhone model + iOS version (Settings → General → About)
Ascend app version (Settings → bottom of app)
Step-by-step what you did
What you expected vs. what happened
Screenshot or screen recording if possible

Refunds

All subscription refunds are handled by Apple, not by us. To request a refund, visit reportaproblem.apple.com and sign in with your Apple ID.